Privacy Policy

Introduction

Welcome to Cactus Retreat Fuerte! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or participate in our retreat activities. The brand Cactus Retreat Fuerte is managed by Lostwitheflow SCP, with company ID number J09839218, and located at Calle Galicia 1, 1a, 35660, Las Palmas.

Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, surname, email address, phone number, and mailing address.
• Booking Information: Details of the retreat sessions you book with us, including date, preferences, and any special requests.
• Payment Information: Billing address and transaction details. Payment details such as credit card information are processed directly by Stripe and are not stored on our site.
• Technical Information: IP address, browser type, and usage data when you interact with our website.
• Health Information: Details related to your health, such as intolerances, that may be relevant for participating in certain retreat activities, collected with your explicit consent via email.
• Consent-Based Information: Any additional information provided with your consent, such as addresses for marketing purposes.

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To manage bookings and provide retreat services.
• Communication: To send you updates, newsletters, and promotional materials, with your consent.
• Improvement: To enhance our services and website functionality.
• Legal Compliance: To comply with legal obligations and resolve any disputes.

Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your data with trusted third parties to:

• Facilitate retreat activities and services.
• Process payments through Stripe.
• Comply with legal obligations.
• Protect our rights and the safety of our users.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate data.
• Withdraw consent for data processing.
• Request deletion of your personal data, subject to legal requirements.

Cookies

Our website uses cookies to enhance your browsing experience and Google Analytics to track and analyze website usage. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Governing Law

This Privacy Policy is governed by the laws of Spain. Any disputes arising from this policy shall be resolved in the courts of Spain.

Changes to This Policy

We may update our Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Your continued use of our website constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@cactusretreatfuerte.com.